Tag Archives: ITIL

ITIL Service Strategy

By a chance got a spot on ITIL Service Strategy courses last week. Last moment’s notice; one of our colleagues got stuck in Egypt ( http://en.wikipedia.org/wiki/Political_violence_in_Egypt_(July_2013%E2%80%93present) ). Enjoyed the training a lot, it’s been a while since I’ve done ITIL Foundation and having to solve and understand non-technical subjects seemed more like vacation time. Talking to… Read More »

Everyone is selling the same stuff, it’s the service that counts

In corporate environments the importance of designing a service that is easy to understand, operate and change should not be underestimated. The result of that exactly defines how successful a business is. Neglecting this makes you less competitive. A lot of consequences follow, from increased costs in maintenance, to the loss of quality. Information Technology… Read More »